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POLICIES & TERMS OF USE POLICIES & TERMS OF USE PRICES Prices subject to change at any time for any reason. Not responsible for typographical errors. SALES Before making your purchase, please be sure the items you purchase comply with your local, city and state laws. Some localities may have special restrictions on certain items. This is especially true for body armor and high capacity magazines. We sell our items at multiple locations and at times we may run out of a particular item before we are able to update the real-time quantity available on the website. In the rare circumstance that an item you purchase is sold out we will immediately notify you with options to place the order on back order or to receive a refund or exchange. This list of restrictions are only those that we are aware of. There may be additional restrictions in your area and it is your responsibility to know them and comply with them. We will update this list as we are made aware of new restrictions... Magazines over 10rds, no sales to: Magazines over 15rds, no sales to: Colorado, New Jersey Parts Kits, No Sales to: California, Cook County IL, Kansas, New York, D.C., Washington State, Only items that expressly state they carry factory warranties probably will due to a large portion of our items being military surplus. ITAR (International Trafficking in Arms) We cannot ship to APO/FPO, sorry. purchase price. If an item is received damaged but no damage is observed on the shipping box please contact us at [email protected] with "DAMAGED ITEMS" and the Order Number in the subject line. Please provide a description of the damage and if possible pictures of the damaged item. At this time, due to the Covid-19 situation, we are unable to accept returns on gas masks unless they were sold brand new in sealed packaging, and returned in the same sealed condition. I apologize for the inconvenience. We here at Aeon Fawkes put forth much effort for making sure you receive what you expect with no hidden surprises. But if for whatever reason you wish to return an item, we will respectfully accept the return for (1) exchange, (2) refund, or (3) credit for next purchase, following the guidelines below. (We provide a 3 day inspection period, this inspection period begins the day of delivery of the item.) 1. We must be contacted within the 3 day inspection period of your intent to return the item. Email us at [email protected], with "RETURNS" in the subject line along with the Order Number. Write a brief description of the reason for the return request. 2. If there is a problem with the item on our part, we will pay for return shipping, but if the item is being returned for other reasons, purchaser is responsible for return shipping. Original shipping charges are non-refundable. 3. We will provide an RMA# and a return address, the RMA# must be written on the outside of the package being returned. Returns must be postmarked within 10 days from date of RMA# being provided. In most cases a 20% restocking fee may apply (this fee is a combination between fees we have to pay for credit card fees for the sale and for the refund of the sale and a slight restocking fee). If item was sent in sealed original factory packaging and the item is opened, we reserve the right to refuse the return of the item as we can no longer sell it as new. If the returned item is not the item that was originally sent or shows signs of damage or overuse the return may be rejected and the item may be returned to the buyer and the refund denied. Canceled orders, including orders on backorder, will also be charged a 20% cancellation fee regardless if the order has shipped or not. This is because our merchant service provider charges us once for the initial sale, and again for the refund. Shipping charges are non-refundable if the item has already shipped. |